At VortexPicks Private Limited, We know that sometimes things don’t go as expected, and that’s perfectly okay! At Purewears, we want to make your return process as simple and hassle-free as possible. Our goal is to ensure that you’re completely satisfied with your purchase, and we’re here to give you peace of mind through our flexible return and refund policy.
Returns and Refunds Policy
We know that sometimes things don’t go as expected, and that’s perfectly okay! At VortexPicks Private Limited, we want to make your return process as simple and hassle-free as possible. Our goal is to ensure that you’re completely satisfied with your purchase, and we’re here to give you peace of mind through our flexible return and refund policy.
If you need to return something, no worries! You can return it within 48 hours of receiving your order. Just make sure the item is unused, undamaged, and still in its original condition. Don’t forget to keep the tags, packaging, and invoice intact. We recommend holding onto everything until you’re absolutely sure you love your purchase!
Returning an item is quick and easy:
Email us at vortexpicksprivatelimited@gmail.com within 48 hours of receiving your order to initiate the return.
Alternatively, log into your account on our website and choose the return option. Once we get your return request, our team will walk you through each step to make the process as smooth as possible.
Fair & Transparent Refund Process
We believe in being open and fair when it comes to refunds. If something doesn’t meet your expectations, we’ll do everything we can to make it right.
Refund Timeline
Once we receive your returned product, we’ll inspect it to make sure it’s in the right condition. If everything checks out, your refund will be processed within 5 to 7 business days. You’ll receive the refund to the original payment method you used when you made the purchase.
Our Standards Matter
To ensure we maintain our high standards, we can only process refunds for products that are unused and in perfect condition. If an item shows signs of damage, wear, or misuse, it might not be eligible for a refund. Our team will carefully inspect each return to make sure we’re delivering the quality you expect.
Non-Refundable Items
For hygiene and quality reasons, some products can’t be returned or refunded. Here’s a list of items that are non-refundable:
If you have any questions or need help with a return or refund, our customer service team is here for you. We want to ensure that your shopping experience is smooth and stress-free.
Thank you for choosing Purewears! We truly appreciate your business and are committed to making sure you’re completely satisfied with your purchase!