At, VortexPicks Private Limited, We want your shopping experience with us to be as easy and enjoyable as possible! We know that sometimes plans change, and you may need to cancel an order. To make things as smooth as we can, here’s everything you need to know about our cancellation policy.
We do our best to accommodate cancellations, but whether we can cancel your order depends on its status. If your order is still being processed or hasn’t been shipped yet, there’s a good chance we can cancel it. However, for certain items like custom or personalized products, the cancellation rules might be different.
To check if your order can be canceled, just log into your account or get in touch with our customer support team. For the best chance to cancel, try to act quickly – once your order is on its way, it may no longer be possible to cancel.
Cancelling your order is easy and quick:
If you run into any issues, our customer support team is always here to help! Just remember, cancellations can only happen before your order has been shipped or processed.
Once we successfully cancel your order, we’ll begin processing your refund to the original payment method. Refunds typically take a few business days to process, depending on your payment provider. If you have any questions about your refund, don’t hesitate to reach out to us – we’re happy to assist!
While we try to accommodate all cancellation requests, there are some exceptions:
Custom or Personalized Products: Once production has started, these items can’t be canceled.
Shipped Orders: After your order has been packed or shipped, cancellation is no longer possible.
Special Promotions or Clearance Sales: Orders placed during special sales may have specific cancellation rules, which we will clearly inform you about at checkout.
If you're unsure whether your product can be canceled, just reach out to our customer service team for more details.
Please note, our cancellation policy may change without prior notice. We do our best to keep everything up-to-date, but sometimes errors may occur. By placing an order with us, you agree to waive any claims related to cancellations. We also reserve the right to refuse or cancel any order that violates our terms or appears to be fraudulent.
If you have any questions about our cancellation policy or need assistance, we’re here to help! You can email us at vortexpicksprivatelimited@gmail.com, and our team will gladly assist you to ensure your shopping experience is smooth and enjoyable.